Refund Policy

REFUND POLICY

We offer a 30 day money back guarantee to ensure you have the best experience possible.

If you are not satisfied with the item, contact us right away and we will solve your problem!

We do not accept returns after the 30 day period, so contact us asap for a full refund!



HOW TO MAKE AN ITEM?

Simply fill out our contact form or email us at help@reborn.com with your order number. Once the product has been received and verified, we will refund the amount paid! (Refund processing may take up to 5 days, depending on the lender).

The returned product must be intact and sealed.



SHIPPING OF RETURNS

The shipment of the item to be returned and the related costs are charged to the customer.



IF THE ITEMS RECEIVED ARE DEFECTIVE / WRONG / DAMAGED?

If you have received defective, incorrect and/or damaged goods, please contact us within 30 days of receiving your order. Remember to include your order number, photographs of the items and all references relating to receipt of the package and, in accordance with our money-back guarantee, we will do our best to resolve the problem as soon as possible!



HOW CAN I CHANGE OR CANCEL MY ORDER?

Please contact us as soon as possible if you wish to change or cancel your order at help@reborn.com. Remember to enter the order number and the modification and/or cancellation you wish to make, you will receive confirmation of the operation. Orders that have already been packed or shipped cannot be changed or cancelled.